This policy explains how cancellations and refunds work for services bought from Devtech Information Technology and Services Private Limited. If your signed proposal or agreement says something different, that document applies.
1. Automation and AI projects
- Before work starts: if you cancel before we begin work on a milestone, we will refund any deposit paid for that milestone, less any third-party costs already incurred on your behalf (for example platform licences, AI usage or cloud resources).
- After work starts: payments for milestones that are in progress or completed are not refundable, because they cover time already spent. You will receive all work completed up to the cancellation date.
- If we cannot deliver: if we are unable to complete an agreed milestone, we will refund the amount paid for the undelivered part.
2. Consulting and support plans
Recurring services can be cancelled with 30 days' written notice. Fees for periods already started or completed are not refundable. Consulting time already delivered is billed as used.
3. Non-refundable items
- Platform licences (such as UiPath or Power Automate), AI model usage, cloud hosting and other third-party products or services purchased on your behalf.
- Setup, migration and installation work once it has been carried out.
4. How to request a cancellation or refund
Email hello@wynstra.ai with your name, company, invoice number and the service you want to cancel. We will confirm receipt within two business days.
5. Refund processing
Approved refunds are made to the original payment method within 7–10 business days of approval. Depending on your bank or card issuer, it may take a few more days for the amount to appear in your account.
6. Questions
If you have any questions about this policy, contact us at hello@wynstra.ai.