AI Agents & Conversational AI
AI agents that finish the job, not just answer the question
Most chatbots follow a script and hand the hard part back to your team. We build multi-step, tool-using agents that understand the request, look things up in your systems, take the action and confirm it, on the phone, in chat, on WhatsApp or by email. Each one is scoped to a clear job, logged end to end and backed by a person for the cases it shouldn't decide alone.
AI Agents & Conversational AI services
Custom AI agents
Multi-step, tool-using agents that read, decide and act across your CRM, ERP, helpdesk and internal systems.
Voice AI
Inbound and outbound calls, appointment booking, reminders and IVR replacement that never puts a caller on hold (Wynstra Voice).
Customer support AI
Triage, resolution and escalation across chat, email and WhatsApp, with full context handed to your team (Wynstra Support Agent).
Sales AI
Lead qualification, outbound sequencing and meeting booking straight onto your closers' calendars (Wynstra Sales Agent).
WhatsApp AI
Commerce, support and lead generation on the channel your customers already use (Wynstra Commerce).
Recruitment AI
Resume screening, candidate matching and interview scheduling (Wynstra Recruiter).
What you get
- Calls and chats answered instantly, 24/7
- Routine requests resolved end to end
- Clean handover to people with full context
- Every action logged and auditable
- Model-agnostic design, no lock-in
Tools we use
We choose proven, well-supported technology so your solution is easy to maintain and to hand over.
From brief to launch
- AuditFind the conversations and tasks where an agent saves the most time.
- DesignMap the tools, data, guardrails and handover points.
- PilotA 4–6 week pilot on one measurable job.
- ScaleRoll out across channels and teams once the numbers are proven.
- OperateMonitoring, tuning and new capabilities under a managed retainer.
AI Agents & Conversational AI questions
What is the difference between a chatbot and an AI agent?
A chatbot answers questions. An agent also takes actions: it books the appointment, updates the CRM, raises the ticket or sends the follow-up, as part of a longer task. We build agents that finish the job and hand over to a person when they shouldn't decide alone.
How do you keep agents from doing the wrong thing?
Every agent gets only the tools and permissions its job needs, sensitive actions need human approval, and every step is logged. We test against real and adversarial examples before launch, then monitor quality after.
Can the voice agent work in Indian languages?
Yes. We configure voice and chat agents for English and major Indian languages, and test them with real callers' accents and phrasing during the pilot.
Other services
Business Process & Workflow Automation
Our RPA, Power Automate and UiPath foundation, applied to the workflows that actually eat your team's week.
Learn moreDocument Intelligence & Computer Vision
Structured data out of unstructured documents and images: invoices, claims, forms and visual inspection.
Learn moreData, Knowledge & Intelligence
Turning your company's own knowledge and data into something your team can actually query and act on.
Learn moreLet's talk about your ai agents & conversational ai project
Tell us what you need. We'll reply within one business day with ideas, a rough timeline and an estimate. No obligation.